Frequently Asked Questions
Everything you need to know about your ERDEM order, shipping, and returns.
What are your international shipping options?
ERDEM offers worldwide shipping via DHL Express. Delivery typically takes 3-5 business days for international orders, and duties and taxes are calculated at checkout for most destinations.
How do I return a product?
We offer a 14-day return policy from the date of delivery. Items must be in their original condition, unworn, and with all security tags attached. You can initiate a return through our online portal.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment-based payments.
How can I find my correct size?
Each product page features a detailed size guide with specific measurements. Our collections generally follow UK sizing. If you are between sizes, we recommend contacting our customer care team for personalized advice.
Can I cancel or modify my order after it has been placed?
As we aim to process orders as quickly as possible, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our support team immediately if you notice an error.
Are your garments sustainably produced?
ERDEM is committed to ethical production and high-quality craftsmanship. We work with specialized mills and artisans to ensure our fabrics and manufacturing processes meet rigorous quality and social standards.